Question 1

Do I have to move my work into ClientLens?

Accepted Answer

No. ClientLens is read-only on top of your existing Jira. Your delivery team keeps working exactly as they do today.

Question 2

Can my client see internal Jira fields like assignees or comments?

Accepted Answer

No. The public page renderer can only ever return a whitelisted set of client-safe fields. Internal fields are structurally unreachable.

Question 3

What if my Jira workflow has custom statuses?

Accepted Answer

You map raw statuses to a canonical set (Planned, In Progress, In Review, Done). Clients always see the canonical language — your internal workflow stays untouched.

Question 4

Is there a free plan?

Accepted Answer

No. We offer a 14-day free trial so you can feel the value, then $15/month if you keep it. One plan, one price, no enterprise tier upsell.

Question 5

Which tools do you support?

Accepted Answer

Jira Cloud and Linear are supported today. Asana and others are on the roadmap.

Question 6

What do I need to publish a client page?

Accepted Answer

An active free trial or subscription. Start your 14-day trial (no credit card) and your configured pages go live instantly. If a trial lapses or a subscription is canceled, you can still edit pages — you just re-activate to publish again.

Question 7

Can I use a custom link like clientlens.app/site/acme?

Accepted Answer

Yes. Each page gets a permanent unguessable link, and you can add a friendly custom address (e.g. /site/acme) on top. Custom addresses are guessable by design, so we recommend a per-page passcode for sensitive clients — the unguessable link always keeps working too.

Question 8

Does the page have an indexable URL?

Accepted Answer

No. Public pages explicitly set noindex,nofollow and are never enumerated. You can also require a per-page passcode.

One plan. Honest price. No free tier.

Honest answers to the questions agencies ask first.